(4.3 / 5)1257+ Ratings

Cheryls Reviews

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Overall Rating

4.3
12 Reviews
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About Cheryls

Cheryls.com is a website that offers a variety of gifts and desserts. They guarantee the quality, freshness, and presentation of their products. If a customer is not 100% satisfied, they promise to make it right. After an order is placed on the site, customers receive a series of e-mails with the status of their order. A complimentary gift message can be added to each gift. This appears on the inside of the shipping label on the outside of the shipping carton. Customers can check the status of their order on the Order Tracking Page or by signing into their account to review the complete order history of all their Cheryls.com orders. If a customer needs to change or cancel their order, they can reach out to the customer service team immediately via chat. However, some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel. If an order is scheduled for a future delivery date, they'll do everything possible to fulfill the request. Because Cheryl's products do not contain preservatives, they recommend that customers use expedited delivery services for deliveries to states west of the Mississippi, northeastern states, and the state of Florida. Their products are best enjoyed within 3-4 days after receiving them or freeze immediately.

Cheryls Pros & Cons

Pros:

  • Convenient: Easy to order online and through various channels (retail, corporate, internet, catalog services).
  • Delicious Cookies: Known for their soft and fresh taste, similar to Lofthouse cookies.
  • Great Looking Cookies and Brownies: Attractive packaging and presentation.
  • Diverse Products: Offers a variety of cookies, brownies, cakes, and gourmet gifts.

Cons:

  • Customer Service Issues: Many complaints about poor customer service, including unresponsive live agents and disconnected chats.
  • Order Delays: Frequent issues with order delivery times, with some orders not being delivered on time or at all.
  • Supply Issues: Customers have experienced delays due to supply issues, which were not always communicated effectively.
  • High Prices: Cookies can be expensive, with some customers feeling they are overpriced for the quality received.
  • Stale Cookies: Some customers have reported receiving stale cookies, especially during sales.
  • Complaints and Refunds: High number of customer complaints, with many seeking refunds due to poor service and non-delivery of orders.

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Cheryls Customer Reviews (12)

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Feb 15, 2023
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Feb 9, 2023

Cheryls Customer’s Q&A

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Cheryls Features and Benefits

Cheryls.com offers several key features and benefits:

  • Wide variety of baked goods: The site offers a huge variety of baked goods subscriptions, including cookies, brownies, cakes, and seasonal items.
  • Accommodating of dietary restrictions: The site is very accommodating of dietary restrictions, making it a great choice for those with specific dietary needs.
  • Discounts on longer subscriptions: The site offers big discounts on longer subscriptions, making it a cost-effective choice for regular shoppers.
  • Fresh ingredients: The site uses only fresh ingredients and no preservatives, ensuring high-quality, tasty baked goods.
  • Safe and secure online shopping: The site uses SSL (secure socket layer) technology to ensure safe and secure online shopping.
  • Convenient delivery options: The site offers convenient delivery options, including Ground, 2nd Day Express, Next Day, and Saturday Delivery.
  • Easy order tracking: Once your gift has been baked and shipped out, you will receive an email shipping confirmation which will contain a FedEx tracking number.
  • Flexible order changes: The site allows changes to the delivery address and date as long as your order is not in production, in transit, or out for delivery.
  • Easy cancellation: If your order is not in production, in transit, or out for delivery, you can easily cancel it.
  • Wide range of payment options: The site accepts a variety of credit cards including American Express, Visa, Mastercard, and Discover Card.

These features make Cheryls.com a great choice for those looking for a wide variety of high-quality baked goods delivered right to their doorstep. Enjoy shopping!

About cheryls.com Prices and Cost?

Cheryls.com is known for its best-selling cookies, which are popular due to their delicious taste and unbeatable price. They offer free shipping for their cookies, making it even more convenient for customers. They also have a Celebrations Passport program where prices and discounts are exclusive of applicable taxes. The free shipping charge is applicable on standard weekday delivery for select gifts delivered via direct shipping by common carrier within the continental United States only. They also offer subscription gifts, one of which includes a $29.99 Gift Tower. Please note that prices may vary depending on the product and any ongoing promotions or discounts.

About cheryls.com Payment Method?

Cheryls.com, an online gift and dessert shop, offers several payment methods for customer convenience. They accept payments from financial institutions that are acceptable to 1-800-Flowers.com, the parent company of Cheryls.com. The payment method information is maintained on file with 1-800-Flowers.com. If you wish to update your payment method or renew your membership early, you can do so by visiting the 'My Account' page on the website. Please note that you must be at least 18 years of age or older to enroll as a member in the Passport Program and be the record holder of a valid eligible payment method. The specific types of payment methods accepted are not explicitly mentioned on the website. For further assistance, you can reach out to their customer service team. To place an order, you can call 1-800-356-9377. For customer service, you can call 1-800-716-4851. You can also modify and track your order, visit their FAQ, and email or chat with their customer service team. Please note that some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel. If your order is scheduled for a future delivery date, they'll do everything possible to fulfill your request.

Cheryls FAQs

FAQ

Cheryls Alternatives

Here are some alternatives to Cheryls.com:

  1. Oreo.com: Known for its famous sandwich cookies, Oreo offers a variety of flavors and limited-edition options.

  2. Cookies By Design: This brand is best known for making colorful cookie bouquets out of frosted sugar cookies. They offer a variety of gourmet cookies in classic flavors, like chocolate chip and oatmeal raisin, as well as party flavors, like red velvet and birthday sprinkles.

  3. Nestle Toll House Cafe: This brand's original chocolate chip cookie recipe has been around since 1939 and is a go-to for many. They offer the convenience of having the cookies baked for you.

  4. Mrs. Fields: Known for their soft, chewy cookies, Mrs. Fields offers a wide range of flavors and also sells cookie cakes and brownies.

  5. Insomnia Cookies: This brand is popular among college students and offers late-night delivery. They have a wide variety of flavors, including some unique ones like s'mores and salted caramel.

  6. Great American Cookies: This brand is known for their cookie cakes, but they also offer a variety of individual cookies, including original flavors and seasonal options.

  7. David's Cookies: David's Cookies offers a wide variety of cookies, including classic flavors and options like cherry white chip and double chocolate chunk.

  8. Cookie Bouquets: Similar to Cookies by Design, Cookie Bouquets specializes in cookie bouquets and gift baskets. They offer a variety of flavors and designs.

  9. Pacific Cookie Company: This brand offers gourmet cookies with natural ingredients. They have a wide variety of flavors, including some unique ones like lemon drop and mint condition.

  10. Carol's Cookies: Known for their large, handmade cookies, Carol's Cookies offers a variety of flavors, including some unique ones like toffee crunch and cinnamon delight.

These alternatives were chosen based on their overall quality, flavor variety, pricing, and product availability. Each offers a unique take on cookies, so there's something for everyone. Enjoy exploring these options!

FAQ

How To Open A Cheryls Account?

To open an account on Cheryls.com, follow these steps:

  1. Visit the Cheryls.com website.
  2. Locate and click on the "Sign In" button, usually found at the top right corner of the homepage.
  3. In the new page, find and click on the "Register now" link.
  4. Fill in the required information, such as email address, password, and billing address.
  5. Click on the "Register" or "Submit" button to complete the registration.

Once the account is created, order history and status can be reviewed by signing into the account. Enjoy shopping!

FAQ

Does Cheryls accept Apple Pay and Android Pay?

Yes, Cheryls accepts Apple Pay and Android Pay, but only on their mobile app.
FAQ

Can Cheryls ship to Canada?

Yes, Cheryls ships to Canada. Delivery takes 1-2 weeks and additional shipping charges will apply to each item on the order.
FAQ

Can Cheryls deliver to hospitals, hotels, and colleges?

Yes, Cheryls can deliver to hospitals, hotels, and colleges. However, they only guarantee delivery to the mailroom or receiving department at the location, which may cause delays.
FAQ

How can I change or cancel my order at Cheryls?

To change or cancel an order, customers should immediately contact Cheryls via CHAT. It may not always be possible to cancel if the order has already been shipped.
FAQ

What credit cards are accepted by Cheryls?

Cheryls accepts American Express, Discover, MasterCard, and Visa credit cards. They also accept express checkout payment methods such as AMEX Express Checkout, Chase Pay, Masterpass, and PayPal.
FAQ

About cheryls.com Popular Products and Services?

Cheryls.com is known for its best-selling cookies which are popular due to their delicious taste and unbeatable price. The company was started by Cheryl Krueger in Ohio as a brick-and-mortar bakery in 1981. The bakery gained popularity because of its simple, yet tasty, buttercream icing made of four simple ingredients – butter, vanilla, evaporated milk, and powdered sugar. In 2005, 1-800-FLOWERS bought the brand. They offer a large selection of yummy cookies and are known for their tastiest buttercream icing across the nation. They also offer gluten-free options. Cheryl's Cookies boxes come in a selection for every occasion and holiday. Each box has cookies specifically chosen for an event for their shape, color, and flavor. If you are a cookie lover, you will love Cheryl's cookie subscriptions. You can choose from different plans and flavors, and get fresh and delicious cookies delivered to your door every month. Plus, you can enjoy exclusive discounts and benefits as a subscriber.

FAQ

cheryls.com Return Policy?

Cheryls.com guarantees the quality, freshness, and presentation of their gifts and desserts. If you are not 100% satisfied, they'll do what it takes to make it right. After your order is submitted, you'll receive a series of e-mails with the status of your order. If you need to change or cancel your order, please reach out to them immediately. Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel. If your order is scheduled for a future delivery date, they'll do everything possible to fulfill your request.

Regarding the shipping policy, each Cheryl's gift is shipped separately and carefully packaged to ensure perfect arrival. Please check all of your addresses carefully. They cannot extend their guarantee to orders for which they are given an incorrect address. If you have any questions about shipping please contact them at 1.800.443.8124. They use the best method possible to ensure your gifts and desserts arrive when you choose. If you would like your gift to arrive on a particular day please use Overnight Shipping service to guarantee your delivery. Deliveries to Hospitals, Hotels, and Colleges are guaranteed to the mailroom or receiving department at the location. It is then the responsibility of this department to deliver the package to the correct recipient. This may cause delays as the mailroom or receiving department does not guarantee delivery within a given period of time.

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